Avaya Partners with LivePerson to Enhance Omnichannel CX Solutions

In a strategic move to revolutionize customer experience (CX), two leading entities in the field, Avaya and LivePerson, have announced a partnership aimed at integrating their products, go-to-market strategies, and services. This collaboration is expected to yield a comprehensive, omnichannel suite designed to deliver enhanced customer services across various platforms, including on-premises, hybrid, and cloud-based contact centers.

A Synergistic Union to Drive Innovation

The partnership between Avaya and LivePerson LPSN is poised to set new benchmarks in the CX sector by harnessing their respective strengths. Avaya is known for its robust communication systems, whereas LivePerson specializes in conversational commerce solutions, providing businesses with the technology to engage customers through chat and messaging. The integration will offer clients a seamless experience, expedited time-to-value, and a de-risked path towards embracing new innovations in the customer service space.

Transforming Contact Centers

Underscoring the importance of streamlined communication in customer service, the alliance aims to transform traditional contact centers into dynamic, agile platforms capable of meeting modern consumer demands. By uniting Avaya's expertise in contact center solutions with LivePerson's conversational AI, the partnership assures businesses a competitive edge in delivering premium CX that is both efficient and effective.

Headquartered in New York, LivePerson, Inc. LPSN continues to push the boundaries of what’s possible in improving customer-business interactions through their innovative conversational commerce solutions.

partnership, innovation, CX